Online payment on the website

The Website and App provide you the ability to pay online through a third-party payment gateway for some of the Services available on the Website or App. If you choose to pay online, you may be directed to a third-party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway. Poomully Heritage Ayurveda pvt ltd/Poomully Aramthampuran Smaraka Trust/ PM Neelakandan shall not be liable if any transaction does not fructify or may not be completed or for any failure on part of the bank or the credit card or the third-party site or agency to perform any of its obligations or in respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

Cancellation and refund policy

The cancellation and refund policy is only applicable to all online payments made through mobile app and website for booking appointments. 

In case cancellation is initiated by end user:

Before Schedule Appointment Time – No Consultation Fees will be refunded. However they can request to reschedule the appointment date and time. Even then the user failed to attend for consultation, the only option available for the user is to apply for fresh consultation by making fresh payment.

In case the cancellation is intiated by the end user after Scheduled Appointment Time- no Consultation Fees refund  nor rescheduling appointment will be possible.The only option available for the user is to apply for fresh consultation by making fresh payment.

In case Cancellation is initiated by relevant hospital due to unavailability of Doctor:-

Either 100% of consultation Fees will be refunded to end user Or fresh date and time will be alloted for consultation.

In the event of refunds, amount will be refunded via same source of payment and will be subject to the payment terms of the source only. Amount will be refunded within 7 working days.